Shop Policy
Shipping and Returns
Shipping
At Heart to Hands Jewelry , we take pride in delivering your handmade jewelry orders promptly. Typically, orders are shipped within 2-3 business days from the date of purchase. Please note that shipping times may vary depending on your location and any unforeseen circumstances.
At Heart to Hands Jewelry, we understand the importance of personalized touches. That's why all of our orders are made to order. This means that once you place your order, I will personally get to work creating your unique piece just for you.
Making each piece to order allows me to ensure that every detail meets a high standards of quality and craftsmanship. While this process may take a little extra time, I believe the end result is worth the wait—a one-of-a-kind piece of jewelry that's tailored to your preferences.
Thank you for your patience and for choosing Heart to Hands Jewelry.
Return Policy:
Your satisfaction is our top priority at Heart to Hands Jewelry I understand that sometimes issues may arise, and I strive to address them promptly.
Inspection Period:
Upon receiving your order, I kindly ask that you inspect it within 72 hours. If you have any concerns or issues, please don't hesitate to contact me.
Return Process:
Since orders are made to order I can only offer store credit. I do not provide cash refunds. Please note that you are responsible for the return shipping costs.
Return Requirements:
To ensure a smooth return process, please adhere to the following guidelines:
- Returns must be initiated within 72 hours of receiving the order.
- Items must be returned in their original packaging, unworn, and with all pertaining stickers .
Contact Us:
If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer service team. We're here to help!
Thank you for choosing Heart to Hands Jewelry. We appreciate your business!